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National Certificate :
Wholesale and Retail Operations
Unit Standard 58206
Level 2 : Credits 120 min
National Certificate :
Wholesale & Retails Operations
Title: National Certificate: Wholesale and Retail Operations
ID: 58206 : Level 2 : Credits 120 min
Core 114895 : Level 2 : Credits 10
Define the core concepts of the
wholesale and retail
environment
Core 114903 : Level 2 : Credits 8
Interact with customers
Core 117887 : Level 2 : Credits 5
Complete basic business
calculations
Fundamental 119454 : Level 2 : Credits 5
Maintain and adapt oral/signed
communication
Fundamental 119456 : Level 2 : Credits 5
Write/present for a defined context
Fundamental 119460 : Level 2 : Credits 5
Use language and communication in
occupational learning programmes
Fundamental 119463 : Level 2 : Credits 5
Access and use information
from texts
Fundamental 7469 : Level 2 : Credits 2
Use mathematics to investigate
and monitor the financial
aspects of personal and
community life
Fundamental 7480 : Level 2 : Credits 3
Demonstrate understanding of rational
and irrational numbers and number
systems
Fundamental 9007 : Level 2 : Credits 5
Work with a range of patterns and
functions and solve problems
Fundamental 9008 : Level 2 : Credits 3
Identify, describe, compare, classify,
explore shape and motion in 2-and 3-
dimensional shapes in different
contexts
Fundamental 9009 : Level 2 : Credits 3
Apply basic knowledge of statistics
and probability to influence the use
of data and procedures in order to
investigate life related problems
Elective 10349 : Level 2 : Credits 12
Input data received onto
appropriate computer packages
within a Contact Centre
Elective 10353 : Level 2 : Credits 6
Meet performance standards
within a Contact Centre
Elective 10354 : Level 2 : Credits 8
Contribute to a diverse working
environment in a Contact Centre
Elective 10358 : Level 2 : Credits 8
Apply in-bound Contact Centre
Operations within a commercial
environment
Elective 114887 : Level 3 : Credits 8
Prepare a vehicle for deliveries
Elective 114889 : Level 2 : Credits 8
Record transactions
Elective 114890 : Level 2 : Credits 4
Perform office functions in a
wholesale and retail outlet
Elective 114892 : Level 3 : Credits 10
Dispatch stock
Elective 114893 : Level 2 : Credits 3
Pack customer purchases at
point of sales
Elective 114894 : Level 2 : Credits 10
Process payment at a Point of
Sales (POS)
Elective 114896 : Level 3 : Credits 12
Receive stock
Elective 114897 : Level 2 : Credits 10
Administer deliveries
Elective 114898 : Level 3 : Credits 5
Minimise defaulting customer
accounts
Elective 114891 : Level 2 : Credits 5
Count stock for a stock-take
Elective 243671 : Level 2 : Credits 10
Deliver stock to stores
Elective 114899 : Level 2 : Credits 5
Maintain the customer's account
Elective 114912 : Level 2 : Credits 10
Maintain a safe and secure
wholesale and retail environment
Elective 114908 : Level 2 : Credits 7
Apply food safety practices in a
wholesale and retail outlet
Elective 114910 : Level 2 : Credits 8
Implement food-handling
practices in wholesale and retail
outlet
Elective 114904 : Level 2 : Credits 6
Implement promotional
instructions
Elective 114900 : Level 3 : Credits 12
Sell products to customers in a
Wholesale and Retail outlet
Elective 114902 : Level 2 : Credits 6
Operate a computer in a
Wholesale/Retail outlet
Elective 114906 : Level 2 : Credits 10
Mark merchandise and maintain
displays
Elective 114911 : Level 3 : Credits 8
Resolve customer queries /
complaints
Elective 114919 : Level 2 : Credits 8
Offer a credit facility
Elective 115878 : Level 3 : Credits 5
Load and deliver stock
Elective 117899 : Level 2 : Credits 12
Pick stock in a distribution centre/
warehouse
Elective 117900 : Level 2 : Credits 10
Plan self development
Elective 119666 : Level 2 : Credits 8
Determine financial requirements
of a new venture
Elective 119674 : Level 2 : Credits 10
Manage finances for a new venture
Elective 119960 : Level 3 : Credits 3
Merchandise chillers and freezers
in a retail store
Elective 13883 : Level 3 : Credits 8
Apply out-bound Contact Centre
Operations within a commercial
environment
Elective 13885 : Level 2 : Credits 12
Provide information to customers
in a Contact Centre
Elective 13932 : Level 3 : Credits 5
Prepare and process documents
for financial and banking
processes
Elective 14342 : Level 2 : Credits 4
Manage time and work processes
within a business environment
Elective 14359 : Level 2 : Credits 5
Behave in a professional manner
in a business environment
Elective 243672 : Level 3 : Credits 10
Maintain the stockroom
Elective 243673 : Level 2 : Credits 8
Identify the role of the fast
moving consumer goods
merchandiser in the wholesale
and retail industry
Elective 243676 : Level 2 : Credits 12
Source and collect products for
resale
Elective 243678 : Level 3 : Credits 8
Grant credit to customers
Elective 243679 : Level 3 : Credits 8
Recommend orders for clients in a
fast moving consumer goods
environment
Elective 243680 : Level 3 : Credits 12
Take orders from customers
Elective 243681 : Level 3 : Credits 5
Uplift stock for return
Elective 243712 : Level 3 : Credits 10
Address customer queries in a
wholesale environment
Elective 254594 : Level 2 : Credits 12
Handle help desk queries
Elective 335914 : Level 2 : Credits 5
Explain the legal structures and
requirements for a wholesale and
retail business
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SKILLS DEVELOPMENT
Assertiveness
ID 9506 : Level 4 : Credits 4
Title: Communicate in an assertive manner with clients and fellow workers
Brand awareness
ID 252202 : Level 4 :
Title: Deal with brand, product and service promotions
Business writing skills
ID 119465 : Level 3 : Credits 5
Title: Write/present/sign texts for a range of communicative contexts
Call Centre
ID 10354 : Level 2 : Credits 8
Title: Contribute to a diverse working environment in a Contact Centre
Change management
ID 15214 : Level 5 : Credits 3
Title: Recognise areas in need of change, make recommendations and implement change in the team, department or division
Conflict management
ID 9533 : Level 3 : Credits 3
Title: Use communication skills to handle and resolve conflict in the workplace
Customer care
ID 114974 : Level 2 : Credits 2
Title: Apply the basic skills of customer service
Dealing with customers at reception
ID 14350 : Level 2 : Credits 5
Title: Receive, consult and direct visitors in a reception area
Effective communication
ID 119462 : Level 4 : Credits 5
Title: Engage in sustained oral/signed communication and evaluate spoken/signed texts
Emotional intelligence
ID 14359 : Level 2 : Credits 5
Title: Behave in a professional manner in a business environment
Entrepreneur skills ID 117241 : Level 4 : Credits 5
Title: Develop a business plan for a small business
Finance for non-financial managers
ID 263474 : Level 4 : Credits 6
Title: Manage finances of a new venture
HIV/Aids ID 244574 : Level 3 : Credits 4
Title: Apply knowledge of HIV/AIDS to a specific business sector and a workplace
Key Accounts management
ID 10067 : Level 5 : Credits 16
Title: Develop customer needs and relationships
Labour relations
ID 13952 : Level 4 : Credits 8
Title: Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit
Leading successful teams
ID 14667 : Level 4 : Credits 10
Title: Describe and apply the management functions of an organization
Motivation goals
ID 242819 : Level 4 : Credits 10
Title: Motivate and Build a Team
Negotiation skills
ID 13948 : Level 4 : Credits 5
Title: Negotiate an agreement or deal in an authentic work situation
Office administration
ID 13929 : Level 3 : Credits 3
Title: Co-ordinate meetings, minor events and travel arrangements
Performance management
ID 13912 : Level 3 : Credits 5
Title: Apply knowledge of self and team in order to develop a plan to enhance team performance
Presentation skills
ID 119472 : Level 3 : Credits 5
Title: Accommodate audience and context needs in oral/signed communication
Professional selling
ID 252196 : Level 4 : Credits 4
Title: Describe features, advantages and benefits of products and services
Project managements
ID 120382 : Level 4 : Credits 4
Title: Plan, organise and support project meetings and workshops
Selecting and retaining talent
ID 242816 : Level 4 : Credits 5
Title: Conduct a structured meeting
Stress management
ID 15096 : Level 5 : Credits 5
Title: Demonstrate an understanding of stress in order to apply strategies to achieve optimal stress levels in personal and work situations
Time management
ID 242811 : Level 4 : Credits 5
Title: Prioritise time and work for self and team
Total quality management ID 120377 : Level 4 : Credits 7
Title: Identify, suggest and implement corrective actions to improve quality of project work
Train the trainer
ID 117871 : Level 5 : Credits 10
Title: Facilitate learning using a variety of given methodologies Valuing diversity
ID 252043 : Level 5 : Credits 6
Title: Manage a diverse work force to add value
Additional training available from Rainbow Children Multipurpose Institute
Computer training ........(MICT/ISETT Seta)
Assessor & Moderator training ........ETDP Seta
Domestic Services, Secretarial & Business Administration ........(Services Seta)
Skills Development training ........(Wholesale & Retail Seta)
Construction & Road building training ........(CETA Seta)
Security guard training ........(SASSETA)
Policing and Resolving of Crime training ........(SASSETA)
First Aid training ........(SASSETA)
Community health work training ........(Health & Welfare Seta)
700 Clinics - to be opened ........ (Health & Welfare Seta)
......(Health & Welfare Seta)
ABET training - English, Mathematics & Economics training
........(Umalusi)
Our Rainbow Children Social Development - NPO
Bhekizizwe Security - Community Watch
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